Legal
Terms of Service
1. Who we are
Digiwiz Media LLP (“Digiwiz Media”, “we”, “us”) is a digital marketing agency registered in India, based in Borivali, Mumbai 400066, Maharashtra. You can reach us at [email protected] or +91 98199 55197. LLP Identification Number (LLPIN): ACA-6682.
2. Using this website
You may browse and share content from this website for personal and business reference. You may not copy our pages, articles, designs or code to publish as your own, scrape the site in bulk, try to break its security, or use our forms to send spam. Free tools on the site, such as the AI visibility test, are provided as-is for information.
3. Proposals and scope of work
Every engagement starts with a written proposal, quotation or statement of work (the “Proposal”). The Proposal sets out the services, deliverables, timeline, price and payment schedule. If the Proposal and these terms disagree, the Proposal wins. Work that is not listed in the Proposal is extra and will be quoted separately before we start it.
4. Fees, invoices and payment
- Monthly retainers are invoiced in advance at the start of each billing month.
- Project work, such as a website build, is invoiced in stages. Unless the Proposal says otherwise, 50% is due before work starts and the balance before the website goes live or files are handed over.
- Invoices are payable within 7 days. Clients in India are billed in INR. Digiwiz Media is not currently registered for GST, so no GST is charged; if that changes, GST will be added as required by law. Clients outside India are billed in the currency stated in the Proposal (usually USD, GBP or AED); bank and transfer charges are paid by the client.
- If payment is more than 15 days late, we may pause work until the account is up to date. Timelines move by the length of the pause.
- Advertising spend (for example Google Ads or Meta Ads budgets) is paid by you directly to the platform, or reimbursed to us in advance. It is separate from our management fee.
5. What we need from you
Good results depend on both sides. You agree to give us timely access to your website, analytics, Google Business Profile, ad accounts and other tools we need; to send content, approvals and feedback within the time agreed; and to make sure that everything you give us (text, images, logos, claims, testimonials and medical, legal or financial statements) is accurate and that you have the right to use it. Delays in access, content or approvals extend the timeline.
6. Results are not guaranteed
Search engines and AI platforms such as Google, ChatGPT, Gemini, Perplexity, Claude and Microsoft Copilot decide their own rankings and answers, change them without notice, and are not controlled by us. We promise to do the agreed work with skill and care, to report honestly and to explain what we are doing. We do not promise any specific ranking, position in an AI answer, amount of traffic, number of leads or sales. Examples and case studies on this site show past results for specific businesses and are not a promise of future results. See our Disclaimer.
7. Third-party platforms and tools
Our work uses third-party services such as WordPress, hosting providers, Google, Meta, WhatsApp, analytics and SEO tools. Their own terms apply to you, and we are not responsible for their outages, policy changes, account suspensions or pricing changes. Accounts for your business (domain, hosting, Google, ad and social accounts) should be held in your name; where we create them for you, we will hand over full access on request.
8. Ownership of work
- Once you have paid in full for a deliverable, you own the final version of it: website content and design created for you, articles, graphics and reports.
- We keep ownership of our own know-how, methods, templates, internal tools and code libraries that we use for many clients. You get a permanent licence to use any of these that are built into your deliverables.
- Third-party items, such as themes, plugins, fonts and stock images, stay under their own licences.
- Unless you tell us in writing not to, we may mention your business name and show non-confidential work and results in our portfolio and case studies.
9. Confidentiality
We keep your business information, logins and data confidential and use them only to deliver your work. You keep our pricing, proposals and methods confidential. This does not apply to information that is already public or that the law requires us to disclose. We handle personal data as described in our Privacy Policy.
10. Ending the engagement
Either side may end a monthly retainer by giving 30 days’ written notice (email is fine). Prepaid and fixed-term plans and project work follow the Refund and Cancellation Policy and the Proposal. Either side may end the engagement immediately if the other seriously breaches these terms and does not fix it within 14 days of being told. When an engagement ends, you pay for work done up to the end date, and we hand over your accounts, files and paid-for deliverables.
11. Limitation of liability
To the extent the law allows, our total liability for any claim connected with our services is limited to the fees you paid us for the services concerned in the 3 months before the claim arose. We are not liable for indirect or consequential losses, such as lost profits, lost revenue or loss of data, or for losses caused by third-party platforms, algorithm updates or your own content. Nothing in these terms limits liability that cannot be limited by law.
12. Indemnity
You agree to cover us against claims arising from content, claims or materials you supplied, or from your products and services, including claims that they infringe someone else’s rights or break advertising, health or consumer laws.
13. Governing law and disputes
These terms are governed by the laws of India. We will first try to settle any dispute by good-faith discussion within 30 days. If that fails, the courts in Mumbai, Maharashtra have exclusive jurisdiction.
14. Changes to these terms
We may update these terms from time to time. The date at the top shows the latest version. Changes do not affect a signed Proposal for the rest of its current term unless both sides agree.
15. Contact
Questions about these terms: [email protected] or WhatsApp +91 98199 55197.